Accessing FAQ Management
Follow these simple steps to manage your FAQ content:
Step 1: Navigate to Settings in the left sidebar menu
Step 2: Select FAQs from the settings options
Understanding the FAQ Structure
The FAQ system is organized by user type to provide relevant information to each audience:
User Categories
Customer FAQs
Questions about ordering, delivery, payments
App usage and troubleshooting
Account management help
Vendor FAQs
Store setup and management
Order processing questions
Payment and settlement information
Driver FAQs
Delivery process guidance
App navigation help
Earnings and payment queries
Managing FAQ Content
Adding New FAQs
To create a new FAQ entry:
Select the appropriate user category (Customer, Vendor, or Driver)
Click the Add button (+) in the top-right corner
Enter your question and detailed answer
Save the entry
Editing Existing FAQs
For each FAQ entry, you can:
Edit: Modify the question or answer text
Delete: Remove outdated or redundant entries
Reorder: Arrange FAQs by priority or relevance